Refund & Cancellation Policy

All paid plans (Shield, Guardian, Sentinel, Fortress) include a 14-day free trial. During the trial:

• No payment method is required to start a trial.
• You have full access to the features included in your selected plan tier.
• You will not be charged until the trial ends and you explicitly choose to subscribe.
• You can cancel at any time during the trial at no cost.

You can cancel your subscription at any time from your dashboard (Settings > Billing > Cancel Plan). Upon cancellation:

• Your subscription remains active until the end of the current billing period.
• You will not be charged for the next billing cycle.
• WAF protection and endpoint agent licenses remain active until their expiration date.
• Scan credits and features revert to free-tier limits after the billing period ends.
• Your data is retained for 30 days after the end of your subscription. After 30 days, data is permanently deleted per our Privacy Policy.

Monthly plans: Refunds are not provided for partial months. If you cancel mid-cycle, you retain access until the end of the billing period.

Annual plans: If you cancel an annual subscription within the first 30 days, you are eligible for a prorated refund for the unused months. After 30 days, refunds are not available, but you retain access for the remainder of the annual term.

Downgrades: If you downgrade from a higher tier to a lower tier, the change takes effect at the next billing cycle. No refund is provided for the difference in the current cycle.

Scan credit packs (HEX, OMEGA, Remedy) are non-refundable once purchased. Unused credits do not expire as long as your account remains active. If your account is terminated for AUP violations, unused credits are forfeited.

Enterprise customers with custom contracts (Fortress plan with custom terms) should refer to their specific agreement for refund and cancellation terms. Enterprise refund requests should be directed to your dedicated success manager or [email protected].

We may offer refunds outside the above policy at our discretion in cases of:

• Extended service outages that exceed SLA commitments (see our SLA).
• Billing errors caused by Lyrie (duplicate charges, incorrect amounts).
• Account compromise where unauthorized purchases were made.

Contact [email protected] for exceptional refund requests.

All payments are processed through Stripe. Refunds are returned to the original payment method and typically appear within 5–10 business days depending on your bank or card issuer.

We request that customers contact us before initiating a chargeback with their bank. We are committed to resolving billing disputes quickly and fairly. Accounts with unresolved chargebacks may be suspended until the dispute is resolved.

Billing inquiries: [email protected]
Refund requests: [email protected]